Thank you for your interest in staying with us at Cibukan Eco Resort.
Please read this policy carefully.
This is the Return and Refund Policy of Void Resorts working on behalf of the Cibukan Eco Resort
EVENT TICKET REFUNDS
We issue refunds for event tickets within 24 hours of the original purchase of the ticket. Please note that refunds can take up to 10 days.
WHAT IF THE EVENT IS CANCELLED
Cancelled events (due to weather or any other circumstance) entitle guests to a full refund (not including flights) of their order total.
Retreat hosts will contact confirmed guests directly for further information about any proposed refund.
WHAT IF I CAN NOT MAKE IT LAST MINUTE
After 24 hours, all payments are final. You may request your host to help sell your ticket to another guest
or find someone who would be willing to take your spot
We recommend contacting us for assistance if you experience any issues receiving confirmation of your ticket
or have any other questions regarding refunds. We will do our best to make sure you are satisfied.
Email: firstname.lastname@example.org or Message us directly on telegram: @cibukan